Summer by the Pond at the Jackson House Inn
Safety First, Well-Being Always at the Jackson House Inn
A AAA Four Diamond / Select Registry Property
During these unprecedented times, the safety of our guests and staff remains our highest priority, even as we strive to ensure that future stays at the Jackson House Inn rise to the standards of comfort and luxury for which we are known. Our small size allows us to minimize the risk of exposure: there are no crowds at the Jackson House Inn.
We are taking our time in reopening the Inn in order to ensure that we can do so safely and without a loss in the quality of experience we are able to offer. We are following the guidance of local health officials, the State of Vermont, and the CDC, and are implementing a number of new protocols to meet these objectives. The situation remains fluid, and these protocols are subject to change, but new guest protocols include the following.
We care. We clean. We welcome.
- We will limit the total number of guests on property at any given time.
- All guests will be asked to wear face coverings when using the Inn’s common rooms when other guests are present. Occupancy of each common room will be limited to one or two couples at a time, as room size requires.
- Hand sanitizers will be available at each entry to the Inn.
- All on-site staff will wear face coverings at all times while interacting with guests.
- All on-site staff will have gone through COVID-19 training in appropriate guest interaction and facilities maintenance protocols, include hand hygiene.
- All on-site staff will undergo temperature testing and health screening before reporting to work.
- We are implementing special cleaning protocols for guest rooms and public spaces, with particular attention to high-touch items. Throughout your stay, you will observe more regular disinfecting of high-touch items such as door handles, stair banisters, and outdoor seating.
- Following guidance from EcoLabs, we will be using EPA-approved disinfectants in order to sustain our commitment to your safety and to the environment.
- In order to implement deep cleaning of guest rooms between each guest, check-in will be delayed by one hour. Early check-in will be provided whenever possible.
- We will continue to welcome you with warmth, but check-in will be an essentially touchless experience. In lieu of the personal welcome tour we typically provide all of our guests, you will receive a self check-in package with information about the Inn and your sanitized keys. Luggage service will be available only upon request, by staff wearing disposable gloves.
We will continue to offer you our renowned breakfasts.
The generous size of our dining room will allow us to continue to offer a gourmet seated breakfast. But we will require that you join us for one of two timed seatings, and we will seat you to allow for social distancing and sanitization of dining spaces between guests.
Flexibility in Your Travel Plans
- Until further notice, all reservations may be changed without penalty up to 48 hours in advance of the time of your arrival.
- If you find that you must change your dates, and do not know when you might be able to visit us, we will gladly apply your deposit to a gift certificate that will never expire. The value of your deposit will be 100% preserved.
- We thus strongly advise you to book with us directly rather than through an online travel agency, so as to assure you the most flexibility.